FSBDC, UCF, Business Consulting

Pegasus Transportation

In 1994, Brazilian immigrant Fernando Pereira and three business partners formed VIP’s Jet Tours Corporation, conducting business under the company name ‘Pegasus Transportation.’ With minimal assets, Pegasus’ transportation services started with a simple 100 square-foot office, a 15-passenger van and just one driver. After the first year, Fernando bought his partners out and continued to run the business on his own with his wife, Claudia.

“The SBDC has been on our side since 2001 and we couldn’t be more thankful for it.”

Fernando Pereira
Pegasus Transportation

Despite many struggles over the past decade, Pegasus Transportation managed to grow and diversify. They now offer a variety of worry-free transportation services including itinerary planning, meet-and-greet services, luggage assistance, and on-site supervision. Today, Pegasus has 60 employees, 20 coach buses and two offices located in Orlando and Miami.

The impressive success of Pegasus Transportation is a story of both managing a business effectively and overcoming hardships successfully. The company’s first major challenge came when the travel industry collapsed as a result of the 9/11 disaster. Pegasus nearly disappeared. “Without SBDC assistance in obtaining the Economic Injury Disaster Loan (EIDL), we could not have survived,” said Fernando. As Pegasus got back on their feet, another disaster hit in 2004 when a series of hurricanes hit the state of Florida, causing Pegasus once again to turn to the SBDC assistance. Through Fernando’s determination, Pegasus was able to stay afloat with the receipt of two additional EIDL loans acquitted with assistance by the SBDC at UCF.

Finally and most recently, the domestic travel market’s decline in 2009 due to the nation’s weak economy took a toll on Pegasus. To overcome this ordeal, Pegasus successfully turned its focus to the international travel segment, compensating for the domestic downturn. This change in focus resulted in over a 300% increase in the company’s net income. With strong financial stability, Pegasus was approved for two SBA 504 Loans, enabling the company to expand its business into a new 3,000 square-foot office space, as well as an expansive 3,600 square-foot shop on 2.5 acres of property.

Over the past decade, Fernando and Claudia took advantage of many of the services offered by the SBDC at UCF including 10 years of in-depth business counseling, business training and skill development through the SBDC’s strategic workshop series and referral resource support through the SBDC’s Small Business Resource Network. “The SBDC at UCF was the key to our growth and success, not only giving alternatives to our business but also making available services that seemed only accessible to big corporations. The SBDC has helped us to overcome situations like September 11 and hurricanes and also helped us to obtain capital for the construction of our new facility,” said Claudia. Fernando added, “The SBDC has been on our side since 2001 and we couldn’t be more thankful for it.”

Presidential Insurance Launches with Assistance of FSBDC at Seminole State College

New Company Aims to Increase Access to Affordable Care Act Health Insurance

December 2, 2014

FOR IMMEDIATE RELEASE

Contact: Hal Thayer, Communications Director, FSBDC at UCF, 407.420.4850 or hthayer@bus.ucf.edu

Orlando, FL – With the passage of the Affordable Care Act, there were opportunities to be had in the health insurance market and Nedra Ball and Kevin Beckton took steps to seize those opportunities, with assistance from the Florida SBDC at UCF’s Seminole State College sub-center.

In 2014, Presidential Insurance Benefits & Consulting Group was formed as a Florida-based Insurance Agency, dedicated to providing insurance services related to the then newly enacted Affordable Care Act. Starting in 2014, all U.S. citizens and legal residents will now have to purchase credible health insurance, or what is known as qualifying health coverage, which includes coverage through their employer, a government plan, or a health plan that has to be purchased on their own.

Company founders CEO Nedra Ball and COO Kevin Beckton knew that the timing of their new venture was spot on. In fact, the share of Americans with insurance is up, the growth of health care costs are down, and it is estimated that the upcoming enrollment season this year will bring several million more potential enrollees to the marketplace as the law takes hold.

Presidential Insurance’s customers specifically include all Americans and legally documented citizens that are uninsured or on a non- compliant health plan, individuals that have lost coverage through their employer, and employees that have been referred to the Marketplace by their Employer. The company has strategically aligned itself with Healthcare.gov as Certified and Licensed Agents to better assist customers.

After careful business planning and consultation with Florida’s SBDC, Presidential Insurance has shown profit-able and consistent growth. In addition to business and strategic plan advisory services, Presidential Insurance required a facility that would be able to keep up with the quick ramp-up of licensed agents required to carry out the company vision; up to 25 agents slated for the first year of operation. The FSBDC’s Seminole State Col-lege sub-center consultant, Lee Goldring, was able to review the entire launch plan, provide important con-tacts for their professional team, as well as find office space within Seminole Technology Business Incubator Center in Sanford.

“Presidential Insurance could not have completed such a successful launch without the support of the FSBDC and the assistance of our FSBDC consultant Lee Goldring” said CEO Nedra Ball. “With their specialized assis-tance we were able to easily open our corporate offices and add two very important individuals to our execu-tive team: Mary Davis, President of Marketing and Development, and John Burke, Sr. Vice President of Agency Services. The FSBDC has truly given us the opportunity to spread our wings and enroll more people into healthcare coverage this open enrollment season.”

Today, Presidential Insurance is optimally positioned to build on its strong foundation and large market oppor-tunity, thanks in part to the FSBDC at UCF’s Seminole State College sub-center.

About the FSBDC at UCF

With its main office in the National Entrepreneur Center located at the Fashion Square Mall in Orlando, the SBDC at the University of Central Florida (FSBDC at UCF) is part of the UCF Office of Research & Commercialization and the Florida SBDC Network (FSBDC Network). THE FSBDC at UCF provides business seminars and no-cost, one-on-one business consultation to emerging and established businesses. The FSBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains 10 service centers across Central Florida.

In 2012, the FSBDC at UCF served almost 6500 entrepreneurs and small business owners through consulting and training, resulting in 9,961 Central Florida jobs created, retained or saved; $1.3 billion in sales growth; $50.4 million in capital formation; $104.6 million in government contract awards; and 108 new businesses started.

About the FSBDC Network

The FSBDC at UCF is a member of the Florida SBDC Network, a statewide service network funded in part through cooperative agreements with the U.S. Small Business Administration, Defense Logistics Agency, State of Florida and other private and public partners. The Florida SBDC Network is hosted by the University of West Florida and is nationally accredited by the Association of SBDCs. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

For over 35 years, the FSBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state. The FSBDC Network is a statewide service system of 41 centers with 60 outreach locations, including the FSBDC at UCF.

In 2012, the Florida SBDCs served approximately 38,000 entrepreneurs and small business owners through consulting and training, resulting in 47,845 jobs created, retained and saved; $6.3 billion in sales growth; $235.2 million in capital accessed; $588.4 million in government contract awards; and 744 new businesses started. And, for every $1 of Florida public and private sector investment in the FSBDC programing 2012, $40 was returned to the state in tax revenue

FSBDC at UCF | 3201 E. Colonial Drive | Orlando, FL 32801 | p 407.420.4850 | f 407.420.4862
sbdc@bus.ucf.edu | www.sbdcorlando.com

FSBDC, UCF, Business Consulting

Florida SBDC at UCF Delivers Major Economic Impact

FSBDC Assists Central Florida Business Create Jobs, Increase Profits and Access Captial

November 20, 2014

FOR IMMEDIATE RELEASE

Contact: Hal Thayer, Communications Director, FSBDC at UCF, 407.420.4850 or hthayer@bus.ucf.edu

FOR IMMEDIATE RELEASE

ORLANDO, FL — The Florida Small Business Development Center (FSBDC) at UCF continues to produce powerful results. The final 2013 numbers have been released, and statistics indicate the center made an impressive and significant impact on the Central Florida economy. Last year, the FSBDC at UCF helped over 2,200 entrepreneurs find innovative, new ways to grow and manage their small businesses. The agency also offered a total of 270 training events benefitting more than 5,000 attendees.

The FSBDC’s comprehensive approach accelerates Central Florida’s small businesses by helping them develop realistic plans to boost sustainability and profitability. FSBDC’s no-cost consulting, training, research tools and special services for established businesses have helped client companies throughout Central Florida:

  • Create, retain and save 7,507 Jobs*
  • Generate $1.04 billion in sales revenue*
  • Access $51.5 million of capital
  • Acquire $87.7 million in government contracts

The FSBDC at UCF is housed under the UCF Office of Research and Commercialization (UCF ORC) and will be aggregated under its new UCF Center for Innovation and Entrepreneurship (UCF CIE). The UCF CIE a university-wide program consolidating and coordinating major innovation and entrepreneurship support activities within UCF and its partnerships that foster innovation, wealth creation and economic vitality.

According to Dr. Tom O’Neal, associate vice president of the UCF ORC and director of the UCF CIE, “The

FSBDC at UCF’s contribution to the local economy is significant and goes far beyond these impressive numbers. Their support of entrepreneurs and small businesses contributes materially to the region’s innovation culture by providing the consulting support and training that encourages and helps give direction to emerging companies in our community. The Florida SBDC at UCF and its economic impact are, unfortunately, a too well kept secret in Central Florida.”

Eunice Choi, FSBDC’s Regional Director, attributes the bulk of this success to the center’s seasoned consultants. Clients are paired with a certified consultant who analyzes their business unit, identifies areas of strengths and weaknesses, and then helps them develop a strategic business management plan designed to drive their company to the next level of success.

Elipsis Engineering & Consulting, LLC is one of the more than 2,200 clients currently served by the center. Accomplishments they have achieved since starting work with the FSBDC include increasing staff from 17 to 30 employees; increasing revenue by 82%; purchase of an office building which expanded their facility from 3,000 sq. ft. to 7,000 sq. ft.; and doubling the size of their fleet of vehicles from 10 to 20. Moreover, the firm was awarded two 5 year $5 million continuing service government contracts with the Florida Department of Transportation for materials testing and geotechnical services and construction engineering inspection support. In addition, Elipsis has worked on some of the region’s largest projects including Sunrail, Wekiva Parkway and I-4 Ultimate.

Sarah Blake, President of Elipsis, commented on the contribution of the FSBDC and the Advisory Board Council program the company participated in, highlighting how they acted as a catalyst which helped drive the firm’s rapid development and expansion. “They have helped develop our business strategy and improve our hiring process,” explained Blake, “especially in a tighter labor market. With the financials they have helped me understand our profit margin and develop goals and metrics for strong financial growth. They have helped us establish a plan for our growth and resources.” In addition to the board’s input on the business, they also mentored Blake on her personal development. “The board has helped me develop as a business owner,” commented Blake. “My perspective has changed and I have realized what I need to be delegating. They have helped me to become a better leader.”

About the FSBDC at UCF

With its main office in the National Entrepreneur Center located at the Fashion Square Mall in Orlando, the Florida SBDC at the University of Central Florida (FSBDC at UCF) is part of the UCF Office of Research & Commercialization and the Florida SBDC Network (FSBDC Network). THE FSBDC at UCF provides business seminars and no-cost, one-on-one business consultation to emerging and established businesses. The FSBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains 10 service centers across Central Florida.

In 2013, the FSBDC at UCF served more than 7,200 entrepreneurs and small business owners through consulting and training, resulting in 7,507 Central Florida jobs created, retained or saved; $1.0 billion in sales growth; $51.5 million in capital formation; $87.7 million in government contract awards; and 129 new businesses started.

About the FSBDC Network

The FSBDC at UCF is a member of the Florida SBDC Network, a statewide service network funded in part through cooperative agreements with the U.S. Small Business Administration, Defense Logistics Agency, State of Florida and other private and public partners. The Florida SBDC Network is hosted by the University of West Florida and is nationally accredited by the Association of SBDCs. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

For over 35 years, the FSBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state. The FSBDC Network is a statewide service system of 41 centers with 60 outreach locations, including the FSBDC at UCF.

In 2013, the Florida SBDCs served over 34,000 entrepreneurs and small business owners through consulting and training, resulting in 39,536 jobs created, retained and saved; $5.5 billion in sales growth; $197.3 million in capital accessed; $602.2 million in government contract awards; and 685 new businesses started. And, for every $1 of Florida public and private sector investment in FSBDC programing, $35 was returned to the state in tax revenue

About the UCF CIE

The University of Central Florida Center for Innovation & Entrepreneurship (UCF CIE) is a university-wide program consolidating and coordinating major innovation and entrepreneurship support activities with the objectives of: Education, Research and Outreach. Its goal is to leverage university and regional partnerships to create an effective entrepreneurial support infrastructure in the Central Florida Region, with a mission to promote innovation, wealth creation, and economic vitality. The UCF CIE programs include: Blackstone Launchpad, Center for Entrepreneurial Leadership, Florida Small Business Development Center at UCF, GrowFL, UCF Business Incubation Program, UCF Office of Technology Transfer, and the UCF Venture Accelerator Connect at cie.ucf.edu

Jill McLaughlin, International Trade, SBDC, Business Consulting

FSBDC at UCF’s Jill McLaughlin Recognized as 2014 Florida Star of the Year

International Trade Specialist Honored at National Conference

Media Release

Release Date: October 2, 2014
Contact: Dianne.Gross@FloridaSBDC.org | (850) 473-7809

FOR IMMEDIATE RELEASE

FSBDCN State Office: Jill McLaughlin, International Trade Specialist for the Florida SBDC at the University of Central Florida and the Florida Star of the Year, was recently recognized at the 2014 America’s SBDC national conference in Grapevine, Texas. McLaughlin was recognized among State Star recipients from SBDCs across the country at a special reception at the 34th annual conference, which was held in September.

Passion for Serving Small Businesses

The State Star award, the highest accolade achievable by SBDC employees, recognizes extraordinary performers who have made strong contributions to their state network.

“We are pleased to recognize Jill for her accomplishments,” said Michael Myhre, CEO and Network State Director for the Florida SBDC. “Her passion and enthusiasm for serving small businesses in Central Florida is an inspiration. She is most deserving of this recognition.”

Expertise in Finance and Business Growth

A former investment banker and CPA, McLaughlin has leveraged her expertise in finance and business growth to provide exceptional value to her clients. Since joining the Florida SBDC Network, McLaughlin has assisted her clients increase sales over $30 million, obtain $2.6 million in capital, and create 133 jobs.

“I am honored to be recognized as the Florida Star of the Year, particularly given the many extraordinary contributors at the Florida SBDC who were considered for this award,” said McLaughlin. “I am extremely proud to be part of a team that works so hard and is so dedicated to assisting clients achieve their goals and aspirations, and in so doing has such a profound impact, creating success for our small businesses and our communities.”

Making a Difference for Florida Businesses

In June, the Florida SBDC Network recognized exemplary employees and partners who work hard to make a difference for Florida businesses. The Florida SBDC congratulates Jill McLaughlin and the 2014 regional and service year award winners for their achievements. To meet the winners, click here: Regional Award Winners & Service Year Award Winners.

About the Florida SBDC Network

For nearly forty years, the Florida SBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state.

In 2013, the Florida SBDCs served over 34,000 entrepreneurs and small business owners through consulting and training, resulting in 39,536 jobs created, retained and saved; $5.5 billion in sales growth; $197.3 million in capital accessed; $602.2 million in government contract awards; and 685 new businesses started. And for every $1 of Florida public and private sector investment in the FSBDC program, $35 was returned to the state in tax revenue.

A statewide service network of over 40 centers with approximately 70 outreach locations, the Florida SBDC Network is funded in part by the U.S. Small Business Administration (SBA), Defense Logistics Agency, State of Florida and other private and public partners, with the University of West Florida serving as the Network’s designated lead host institution. The Florida SBDC Network is state designated as Florida’s principal provider of business assistance and is nationally accredited by the Association of SBDCs. For more information, visit www.FloridaSBDC.org.

About America’s SBDC

America’s SBDC represents America’s nationwide network of Small Business Development Centers (SBDCs) – the most comprehensive small business assistance network in the United States and its territories. The mission of America’s SBDC is to represent the interests of our members and their SBDCs, by promoting, informing, supporting and continuously improving America’s nationwide network of SBDCs. The mission of America’s nationwide network of SBDCs is to help new entrepreneurs realize the dream of business ownership, and to assist existing businesses to remain competitive in the complex marketplace of an ever-changing global economy. Hosted by leading universities, colleges and state economic development agencies, and funded in part by the United States Congress through a partnership with the U.S. Small Business Administration, nearly 1,000 service centers are available to provide no-cost business consulting and low-cost training. For more information, visit www.AmericasSBDC.org.

Smoothie King, SBDC, Palm Coast, Business Consulting

Florida SBDC at UCF Assists Launch of New Business in Palm Coast

New Smoothie King Opens with Help from FSBDC located in Palm Coast BAC

September 30, 2014

FOR IMMEDIATE RELEASE

Contact: Hal Thayer, Communications Director, FSBDC at UCF, 407.420.4850 or hthayer@bus.ucf.edu

Palm Coast – Like many entrepreneurs, “pursuing a dream” is how Christine Kraus chose to think of her journey as she began exploring the idea of owning and running a franchise. Christine did all the right things as she moved forward: she conducted extensive research on her market and on franchisors, she reached out for expert assistance with her quest and she personally monitored every step of the process.

After a great deal of research, Christine decided to proceed with working with Smoothie King due to their extremely organized business approach and their demonstrated commitment to training, marketing and start-up. Based upon her market research, her thinking was that this store would be a great addition to Palm Coast due to the local area’s focus on health and fitness.

Christine began her evaluation by attending an initial orientation session which allowed her to understand the overall approach that Smoothie King uses. Soon, she was on her way with identification of a location and began to attend their formal training programs.

And that’s when she reached out for the additional assistance she thought would increase the likelihood of her success. She asked the Florida SBDC hosted by UCF (FSBDC at UCF) located in the Palm Coast Business Assistance Center (BAC) to get involved early in helping Christine with her business plan, capital requirements and financial projections. This included a detailed analysis of her operating expenses and sales assumptions. The FSBDC helped get Christine’s business plan and loan application “bank ready” before being presented to local lenders. Christine said “I could have never done this without the help of the FSBDC and Chris Altmansberger. I forever will be in their debt”.

Once her bank loan was approved, the work began with the design, ordering of materials and start of construction. Chris Altmansberger, Florida SBDC Business Consultant, points out “A pleasure to work with, Christine has been extremely committed in every aspect from the initial business assessment and on through the timely completion of construction work followed by a fantastic opening. After finding an extremely attractive location, she stayed on top of things through every step”.

To guide a new franchise through every step of the start-up and launch process, Smoothie King begins with a day-long orientation plan with a detailed manual that covers the basic steps necessary to get a store up and operating. Site selection is closely monitored with corporate approval necessary for each and every site. Their Franchise Office requires demographics, market studies, and detail maps showing access, visibility, competition and related site criteria, all of which Christine undertook and completed. Smoothie King helped with store design, construction bid evaluation and monitoring as well as assistance with acquisition of all furniture, fixtures and equipment. Because of this thoroughness and organization, initial set-up is relatively routine and hassle free.

Smoothie King has received significant national recognition. In 2014, it was ranked the #1 smoothie franchise on Entrepreneur Magazine’s 35th annual Franchise 500 list – marking the 20th straight year the brand has occupied the number one spot. And it was ranked #86 overall in Entrepreneur’s top 500 franchises. The ranking is primarily based upon financial strength and stability, growth rate and size of system. Brand loyalty and recognition, corporate support and innovation are some of the reasons why Smoothie King is considered a leader in their industry, and why Christine is confident of a bright future in Palm Coast.

About the FSBDC at UCF

With its main office in the National Entrepreneur Center located at the Fashion Square Mall in Orlando, the SBDC at the University of Central Florida (FSBDC at UCF) is part of the UCF Office of Research & Commercialization and the Florida SBDC Network (FSBDC Network). THE FSBDC at UCF provides business seminars and no-cost, one-on-one business consultation to emerging and established businesses. The FSBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains 10 service centers across Central Florida.

In 2012, the FSBDC at UCF served almost 6500 entrepreneurs and small business owners through consulting and training, resulting in 9,961 Central Florida jobs created, retained or saved; $1.3 billion in sales growth; $50.4 million in capital formation; $104.6 million in government contract awards; and 108 new businesses started.

About the FSBDC Network

The FSBDC at UCF is a member of the Florida SBDC Network, a statewide service network funded in part through cooperative agreements with the U.S. Small Business Administration, Defense Logistics Agency, State of Florida and other private and public partners. The Florida SBDC Network is hosted by the University of West Florida and is nationally accredited by the Association of SBDCs. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

For over 35 years, the FSBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state. The FSBDC Network is a statewide service system of 41 centers with 60 outreach locations, including the FSBDC at UCF.

In 2012, the Florida SBDCs served approximately 38,000 entrepreneurs and small business owners through consulting and training, resulting in 47,845 jobs created, retained and saved; $6.3 billion in sales growth; $235.2 million in capital accessed; $588.4 million in government contract awards; and 744 new businesses started. And, for every $1 of Florida public and private sector investment in the FSBDC programing 2012, $40 was returned to the state in tax revenue

FSBDC at UCF | 3201 E. Colonial Drive | Orlando, FL 32801 | p 407.420.4850 | f 407.420.4862
sbdc@bus.ucf.edu | www.sbdcorlando.com

Blaine Henry, Business Consulting, SBDC

Blaine Henry Named FSBDC at UCF Regional Volunteer of the Year

Marketing Expert Served on Multiple Advisory Boards

July 17, 2014

FOR IMMEDIATE RELEASE

Contact: Hal Thayer, Communications Director, FSBDC at UCF, 407.420.4850 or hthayer@bus.ucf.edu

Orlando – The Florida SBDC at UCF is pleased to name Blaine Henry as 2014 Regional Volunteer of the Year in honor of his exemplary service to the FSBDC at UCF and its Advisory Board Council program.

Henry’s service to the small business community has been a lengthy one. He first applied to become a volunteer advisor with the Advisory Board Council in January 2005, not long after the program’s inception. According to Henry, “I joined the SBDC program because I think it is important to support local businesses, frequently small to medium sized businesses which don’t have access to consultants, to create jobs and broaden the economic matrix of the community. I think it is everyone’s responsibility to give of their time and talents to grow the community. Marketing is what I do best. Also, I benefit from learning about different businesses and really enjoy meeting the people that are involved in them!”

Henry’s involvement with the Advisory Board Council has been impressive; he has always been very giving of his time and expertise. Over his nine years as a volunteer advisor Henry has donated almost 230 hours of service to Advisory Board Council clients while serving on four advisory boards. The reported fair market value of those hours is $34,350. He explained, “Economic development is a never ending process and it is important that people try to keep it moving in a positive direction. As long as I am around you will find me working on the never ending challenge of business devel-opment.” Henry has advised his SBDC clients on issues including marketing strategy and metrics, market diversification, marketing plan development, sales strategy, succession planning, management and training.

Henry served two terms on the advisory board of ScreenWorks USA, an industry leading company which specializes in the development, merchandising and production of screen printed, embroidered and heat embellished apparel. Sharad Mehta, president, commented on the contribution Henry has made to his business. “Blaine has been a most valued member of our Advisory Board and has injected a marketing and sales perspective to our deliberations. ScreenWorks had been lacking aggressive marketing and sales initiatives and historically focused on product development. This new insight has helped us in making adjustments in our strategy for growth.” Henry has provided the firm with market research and corporate profiles of competitors and prospects from some of his data sources, offered guidance on sales team structure and responsibilities, assisted with market diversification and advised on sales strategy, selling techniques, and strategic planning, among many others.

ACT, Inc. was another company Henry assisted. He worked with the company to develop a marketing plan which would enable them to attract private financing and secure a Small Business Innovation Research Grant from the Centers for Disease Control and Prevention. This grant enabled the design and expansion of their product line to accommodate user installation of their primary product. According to John Martino, ACT, Inc.’s president, “Blaine Henry took the time to demonstrate a genuine interest in exploring and understanding our business. As this understanding took hold he was better suited to provide several recommendations and suggestions to us. His extensive experience in a number of different industries enabled us to apply innovative solutions to our business challenges. The understanding and discoveries made by ACT, Inc. during that process will continue to offer us great value in the future.”

Another company Henry assisted through an advisory board was a family owned mattress manufacturer. Henry volun-teered to conduct a daylong seminar with them where he looked at their sales ledgers and identified over 120 products and services they were currently selling. Predictably, five of those products accounted for over 80 percent of their revenue and most of their products and services were not profitable at all. He concluded that they should focus on their top 10 products and hire a person to concentrate on outside sales and customer service. The firm was successful in expanding employment in their key product lines and secured a major contract with a multiple outlet regional distributor.

Blaine Henry has been professionally counseling and supplying marketing services to small, medium and large businesses for the last 30 years. After receiving a Master’s of Science degree from the London School of Economics, he entered government service to assist economic development in the U.S. and internationally. After four years as Manager of In-ternational Operations of the Nebraska Department of Economic Development, Henry came to the conclusion that eco-nomic development depends upon the ability of businesses to market themselves domestically and internationally. He started a business development consultancy in London in 1985 and has been working with a wide variety of businesses to improve their performance in the marketplace ever since. In 1986 he earned the designation of Certified Economic Developer with the American Economic Development Council. Mr. Henry is currently Managing Director of Market So-lutions International, a marketing consultancy specializing in domestic and international market development for financial services, scientific research, marine engineering, tourism, and logistics industries.

The Florida SBDC at UCF’s Advisory Board Council is an economic development program that operates within the Florida SBDC at UCF and is partially funded by Orange County Government, as well as at the FSBDC at Seminole State College. The program is a no-cost professional advisory service for local companies. By acting as a matchmaker between businesses and volunteer advisors, all of whom are professionals in our community, the Advisory Board Council program acts to positively impact Central Florida businesses through revenue growth and job creation. Businesses also benefit by improved operations, marketing, financial management, reduced costs, leadership development and succession planning.

— FSBDC —

About the FSBDC at UCF

With its main office in the National Entrepreneur Center located at the Fashion Square Mall in Orlando, the SBDC at the University of Central Florida (FSBDC at UCF) is part of the UCF Office of Research & Commercialization and the Florida SBDC Network (FSBDC Network). THE FSBDC at UCF provides business seminars and no-cost, one-on-one business consultation to emerging and established businesses. The FSBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains 10 service centers across Central Florida.

In 2012, the FSBDC at UCF served almost 6500 entrepreneurs and small business owners through consulting and training, resulting in 9,961 Central Florida jobs created, retained or saved; $1.3 billion in sales growth; $50.4 million in capital formation; $104.6 million in government contract awards; and 108 new businesses started.

About the FSBDC Network

The FSBDC at UCF is a member of the Florida SBDC Network, a statewide service network funded in part through cooperative agreements with the U.S. Small Business Administration, Defense Logistics Agency, State of Florida and other private and public partners. The Florida SBDC Network is hosted by the University of West Florida and is nationally accredited by the Association of SBDCs. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

For over 35 years, the FSBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state. The FSBDC Network is a statewide service system of 41 centers with 60 outreach locations, including the FSBDC at UCF.

In 2012, the Florida SBDCs served approximately 38,000 entrepreneurs and small business owners through consulting and training, resulting in 47,845 jobs created, retained and saved; $6.3 billion in sales growth; $235.2 million in capital accessed; $588.4 million in government contract awards; and 744 new businesses started. And, for every $1 of Florida public and private sector investment in the FSBDC programing 2012, $40 was returned to the state in tax revenue

FSBDC at UCF | 3201 E. Colonial Drive | Orlando, FL 32801 | p 407.420.4850 | f 407.420.4862
sbdc@bus.ucf.edu | www.sbdcorlando.com

 

FSBDC, UCF, Business Consulting

Elipsis Engineering & Consulting Realizes Success With Assistance from FSBDC at UCF’s Advisory Board Council

Engineering firm Achieves Rapid Growth While Staying True to Guiding Principles

July 15, 2014

FOR IMMEDIATE RELEASE

Contact: Hal Thayer, Communications Director, FSBDC at UCF, 407.420.4850 or hthayer@bus.ucf.edu

Orlando – In the beginning of 2009, with the economy in a severe downturn and many businesses failing, Sarah Blake took a risk and opened Elipsis Engineering & Consulting, LLC with no capital, two employees and $200,000 in revenue. This risk has reaped many rewards as the firm recently celebrated its fifth year in operation and was named one of the 2014 fastest growing private companies in Central Florida by the Orlando Business Journal (OBJ).

A second significant milestone for the firm occurred in 2012 when Elipsis applied to participate in the FSBDC at UCF’s Advisory Board Council program. “We joined the Advisory Board Council because we were such a young company and didn’t have all the expertise we needed,” remarked Blake. She worked with Advisory Board Council Program Manager Jill Kaufman, who hand-picked a team of board members to address the company’s needs and accelerate their growth. Experts in marketing, human resources, business law, finance, accounting, strategic planning and government contracting comprised Elipsis’ board of advisors. According to Blake, “It’s an opportunity that you don’t typically have as a small business. It’s hard to get the professional advice that you need and that’s affordable. I would recommend the Advisory Board Council program because it is a great resource at no cost.”

The board acted as a catalyst that helped drive the firm’s rapid development and expansion. “My board always made themselves available to me,” explained Blake. “They have helped develop our business strategy and improve our hiring process, especially in a tighter labor market. With the financials they have helped me understand our profit margin and develop goals and metrics for strong financial growth. They have helped us establish a plan for our growth and resources.” In addition to the board’s input on the business, they also mentored Blake on her personal development. “The board has helped me develop as a business owner,” commented Blake. “My perspective has changed and I have realized what I need to be delegating. They have helped me to become a better leader.”

Blake says the top accomplishments of her company since her advisory board began in 2012 include: purchase of an office building which expanded their facility from 3,000 sq. ft. to 7,000 sq. ft.; doubling the size of their fleet of vehicles from 10 to 20; increased staff from 17 to 30 employees; and increased revenue by 82%. Moreover, the firm was awarded two 5 year $5 million continuing service contracts with the Florida Department of Transportation for materials testing and geotechnical services and construction engineering inspection support. In addition, Elipsis has worked on some of the region’s largest projects including Sunrail, Wekiva Parkway and I-4 Ultimate.

As she leads Elipsis, Blake is guided by a set of deeply-held core values which include “Significance”. “We strive to be Significant by giving back to our community and assisting organizations that are making a difference locally and internationally,” Blake explained. Although Blake and Elipsis have won numerous accolades including 2014 OBJ Fast 50; 2013 OBJ 40 Under 40; Orlando’s 2014 OBJ Top Engineering Firms; Orlando’s 2013 Largest Women-Owned Businesses; 2013 OBJ Women Who Mean Business; and 2014 OBJ Best Places to Work, one of the awards she is most proud of was being named among the 2013 Central Florida Top Philanthropic Companies. “Our focus hasn’t been on large profits,” explained Blake. “Our focus has been on having a good, stable work environment. What we have found is that we have been more blessed than we ever could have imagined. We are a company that our employees are proud to work for.”

— FSBDC —

About the FSBDC at UCF

With its main office in the National Entrepreneur Center located at the Fashion Square Mall in Orlando, the SBDC at the University of Central Florida (FSBDC at UCF) is part of the UCF Office of Research & Commercialization and the Florida SBDC Network (FSBDC Network). THE FSBDC at UCF provides business seminars and no-cost, one-on-one business consultation to emerging and established businesses. The FSBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains 10 service centers across Central Florida.

In 2012, the FSBDC at UCF served almost 6500 entrepreneurs and small business owners through consulting and training, resulting in 9,961 Central Florida jobs created, retained or saved; $1.3 billion in sales growth; $50.4 million in capital formation; $104.6 million in government contract awards; and 108 new businesses started.

About the FSBDC Network

The FSBDC at UCF is a member of the Florida SBDC Network, a statewide service network funded in part through cooperative agreements with the U.S. Small Business Administration, Defense Logistics Agency, State of Florida and other private and public partners. The Florida SBDC Network is hosted by the University of West Florida and is nationally accredited by the Association of SBDCs. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

For over 35 years, the FSBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state. The FSBDC Network is a statewide service system of 41 centers with 60 outreach locations, including the FSBDC at UCF.

In 2012, the Florida SBDCs served approximately 38,000 entrepreneurs and small business owners through consulting and training, resulting in 47,845 jobs created, retained and saved; $6.3 billion in sales growth; $235.2 million in capital accessed; $588.4 million in government contract awards; and 744 new businesses started. And, for every $1 of Florida public and private sector investment in the FSBDC programing 2012, $40 was returned to the state in tax revenue

FSBDC at UCF | 3201 E. Colonial Drive | Orlando, FL 32801 | p 407.420.4850 | f 407.420.4862
sbdc@bus.ucf.edu | www.sbdcorlando.com

 

FSBDC, UCF, Business Consulting

FSBDC at UCF Palm Coast Assists Focaccia: An Authentic Italian Pizza Restaurant

Restaurant Opens Thanks to Palm Coast Business Assistance Center

July 8, 2014

FOR IMMEDIATE RELEASE

Contact: Hal Thayer, Communications Director, FSBDC at UCF, 407.420.4850 or hthayer@bus.ucf.edu

Palm Coast, FL – When it comes to pizza, there’s pizza, then there’s authentic Italian pizza. And thanks to the Florida SBDC at UCF at the Palm Coast Business Assistance Center, the food lovers of Flagler County now have access to just that: authentic Italian pizza made by an expert chef from Rome with genuine Italian ingredients. You might have difficulty pronouncing Focaccia (fo-katt-chia) but you’ll never have difficulty saying DELICIOUS! Located at 85 Cypress Point Parkway, you’ll enter the restaurant to be greeted by Alexia, the friendliest person you could imagine.

Straight from Rome, Italy, Alexia Tarantino and Dario Carbone visited Florida on vacations numerous times and found their way to Palm Coast. Although they had previously visited many Florida locations to establish their business, they chose Palm Coast as their first choice to bring their pizza concept of a “fast-casual pizzeria to life”.

In Rome, ‘Pizza al Taglio’ (Pizza by the Slice) is an extremely popular way of buying pizza. True to their word and their business strategy, Alexia and Dario only make pizza as “the Romans do”! Focaccia’s secret formula is hidden in the making of dough – only Dario makes the dough. Made from high protein flours rich in nutrients, the dough traps gasses while being baked resulting in a light and airy flavor. The entire dough making process is lengthy and is necessary to remove the yeast which often causes bloating and a sleepy feeling with traditional pizza. Focaccia’s dough is “vegan friendly” and has no “improvers” added.

Upon entering the restaurant, you need only glance at the colorful presentation of pizzas containing only the freshest of toppings. At Focaccia’s, there’s no need to agree on which toppings for your pizza – there is a wide variety to choose from! Alexia and Dario insist on using only fresh meats and vegetables; hence, you’ll never find pre-packaged meats or vegetables in this restaurant. According to Alexia, “there’s no substitute for FRESH”. Focaccia also offers a selection of Italian beers and wines that complement their pizzas and sandwiches.

Starting a business is never easy so it’s easy to assume that opening a business in Palm Coast while living in Rome, Italy might have its own unique set of challenges. Upon their return to Florida, Dario and Alexia found the Palm Coast Business Assistance Center. Alexia remarked, “Having this resource available was a source of a huge piece of mind for us even if we were on the other side of the world. Working our way through the permitting process and understanding Palm Coast‘s requirements were simplified with the help provided by the Florida SBDC. All of our questions and inquiries were directed to the right people saving us considerable time in opening our business.”

Joe Roy, Area Manager of the Florida SBDC met Dario and Alexia for the first time in January, 2013. “They had a detailed business plan and were very knowledgeable about their business. I recall asking them if they understood America’s love affair with pizza and how their pizza would compare. They simply smiled!”

Working with Dario and Alexia presented unique challenges for the Florida SBDC. Roy helps all business clients build their sales plan and expense budgets. Little did Roy know that the financial plan would undergo a third party independent review in Italy in order for Dario and Alexia to qualify for an investor visa! In May 2013, they returned to Italy and submitted their business plan to the U.S. Embassy for review.” I was thrilled when Dario called from Italy on May 5, 2013 indicating that visas had been issued”, said Roy.

Focaccia opened for business on September 21, 2013. Thus far, “feedback has been very positive” said Dario. “There seems to be a growing number of people who want an alternative to traditional pizza. Customers are also growing more aware of ingredients and what’s in the food they eat.” One customer commented on tripadvisor®, “This is our regular Friday night stop. Food is amazing, fresh, and lovely combinations. Have tried everything on the menu and keep coming back for more. The owners are gracious and welcoming. I would expect to find this type of locale in New York City. It’s a pleasant surprise to find it right here in Palm Coast.”

— FSBDC —

About the FSBDC at UCF

With its main office in the National Entrepreneur Center located at the Fashion Square Mall in Orlando, the SBDC at the University of Central Florida (FSBDC at UCF) is part of the UCF Office of Research & Commercialization and the Florida SBDC Network (FSBDC Network). THE FSBDC at UCF provides business seminars and no-cost, one-on-one business consultation to emerging and established businesses. The FSBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains 10 service centers across Central Florida.

In 2012, the FSBDC at UCF served almost 6500 entrepreneurs and small business owners through consulting and training, resulting in 9,961 Central Florida jobs created, retained or saved; $1.3 billion in sales growth; $50.4 million in capital formation; $104.6 million in government contract awards; and 108 new businesses started.

About the FSBDC Network

The FSBDC at UCF is a member of the Florida SBDC Network, a statewide service network funded in part through cooperative agreements with the U.S. Small Business Administration, Defense Logistics Agency, State of Florida and other private and public partners. The Florida SBDC Network is hosted by the University of West Florida and is nationally accredited by the Association of SBDCs. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

For over 35 years, the FSBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state. The FSBDC Network is a statewide service system of 41 centers with 60 outreach locations, including the FSBDC at UCF.

In 2012, the Florida SBDCs served approximately 38,000 entrepreneurs and small business owners through consulting and training, resulting in 47,845 jobs created, retained and saved; $6.3 billion in sales growth; $235.2 million in capital accessed; $588.4 million in government contract awards; and 744 new businesses started. And, for every $1 of Florida public and private sector investment in the FSBDC programing 2012, $40 was returned to the state in tax revenue

FSBDC at UCF | 3201 E. Colonial Drive | Orlando, FL 32801 | p 407.420.4850 | f 407.420.4862
sbdc@bus.ucf.edu | www.sbdcorlando.com

 

FSBDC, UCF, Business Consulting

Florida SBDC at UCF to Host Business Management Seminar: Human Resources Strategies: The Heart of Your Organization

Will Provide Keen HR Insights for Business Owners and Managers

June 23, 2014

FOR IMMEDIATE RELEASE

Contact: Hal Thayer, Communications Director, FSBDC at UCF, 407.420.4850 or hthayer@bus.ucf.edu

Orlando, FL – There is virtually no work in today’s world of business that is not impacted by the effectiveness of the workforce. Whether working behind the scenes or out front with customers, a company’s business is its employees. Fortunately, there are human resource strategies centered on company culture, employee engagement and workforce performance, as well as other factors, that can help organizations grow and succeed.

To assist Central Florida businesses reduce the organizational risk associated with disengaged employees, a toxic company culture or workforce underperformance, the Florida SBDC at UCF has announced that it is hosting a new business management seminar for business owners, CEOs, company presidents and HR professionals entitled “Human Resources Strategies: The Heart of Your Organization” featuring Carol E. M. Anderson, owner and principal of Anderson Performance Partners, LLC, a respected leader in human resource management and strategy.

Scheduled for Thursday, June 26th from 9:00 am – 12:000 Noon at the National Entrepreneur Center in Orlando, the seminar will focus on issue that can contribute to business success if managed properly, or doom a company to poor performance if not, including:

  • How employee performance relates to the bottom line
  • How to build and engage a committed workforce
  • Create the right cultural fit for any business

Business owners, CEOs, company presidents, HR professionals and others interested in attending can register at www.sbdcorlando.com/HRStrategies or by calling (407) 420-4850. There is a $30 registration fee that includes a continental breakfast and workshop materials. The Florida SBDC at UCF is located inside the

— FSBDC —

About the FSBDC at UCF

With its main office in the National Entrepreneur Center located at the Fashion Square Mall in Orlando, the SBDC at the University of Central Florida (FSBDC at UCF) is part of the UCF Office of Research & Commercialization and the Florida SBDC Network (FSBDC Network). THE FSBDC at UCF provides business seminars and no-cost, one-on-one business consultation to emerging and established businesses. The FSBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains 10 service centers across Central Florida.

In 2012, the FSBDC at UCF served almost 6500 entrepreneurs and small business owners through consulting and training, resulting in 9,961 Central Florida jobs created, retained or saved; $1.3 billion in sales growth; $50.4 million in capital formation; $104.6 million in government contract awards; and 108 new businesses started.

About the FSBDC Network

The FSBDC at UCF is a member of the Florida SBDC Network, a statewide service network funded in part through cooperative agreements with the U.S. Small Business Administration, Defense Logistics Agency, State of Florida and other private and public partners. The Florida SBDC Network is hosted by the University of West Florida and is nationally accredited by the Association of SBDCs. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

For over 35 years, the FSBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state. The FSBDC Network is a statewide service system of 41 centers with 60 outreach locations, including the FSBDC at UCF.

In 2012, the Florida SBDCs served approximately 38,000 entrepreneurs and small business owners through consulting and training, resulting in 47,845 jobs created, retained and saved; $6.3 billion in sales growth; $235.2 million in capital accessed; $588.4 million in government contract awards; and 744 new businesses started. And, for every $1 of Florida public and private sector investment in the FSBDC programing 2012, $40 was returned to the state in tax revenue

FSBDC at UCF | 3201 E. Colonial Drive | Orlando, FL 32801 | p 407.420.4850 | f 407.420.4862
sbdc@bus.ucf.edu | www.sbdcorlando.com

 

FSBDC, UCF, Business Consulting

FSBDC at UCF Celebrates National Small Business Week

Two FSBDC at UCF Clients and a Partner Being Honored as SBA Award Winners

May 15, 2014

FOR IMMEDIATE RELEASE

Contact: Hal Thayer, Communications Director, FSBDC at UCF, 407.420.4850 or hthayer@bus.ucf.edu

Orlando, FL – In recognition of the immense contribution to a healthy economy made by the entrepreneurs and small business owners of Central Florida and the nation, the Florida Small Business Development Center at the University of Central Florida (FSBDC at UCF) is celebrating the US Small Business Administration’s (SBA) National Small Business Week with a luncheon and awards ceremony recognizing local SBA award winners and champions.

The FSBDC at UCF’s National Small Business Week celebration will occur on Tuesday May 20th at the 2014 Small Business Awards Luncheon, an invitation-only event being held at the Citrus Club in downtown Orlando. Eunice Choi, Regional Director at the SBDC at UCF, is hosting the luncheon which will feature remarks by Wilfredo J. Gonzalez, SBA North Florida District Director, who will present the following awards to local SBA awards recipients in attendance:

  • Woman-Owned Small Business Person of the Year
    State and North Florida District Winner
    Jing Zhou, Interventions Unlimited, Inc., Oviedo
  • Veteran-Owned Small Business Person of the Year
    North Florida District Winner
    Jack Corthell, Aircraft Engineering & Installation Services, Inc., Orlando
  • Small Business Financial Advocate of the Year
    State and North Florida District Winner
    Jennifer Hodges, SunTrust Bank, Winter Park

“Our clients and advocate are so very worthy of recognition by the Small Business Administration as part of its Small Business Week,” remarked Eunice Choi of the Florida SBDC at UCF. “We at the SBDC at UCF are extremely pleased that our valued clients and advocate have been honored for their hard won and success and contribution to our local economy. It is gratifying to the FSBDC that we assisted them in their achievements in some small way.”

“It is an honor to recognize the achievements of these exceptional small business leaders and advocates,” said Michael Myhre, CEO and Network State Director for the Florida SBDC Network. “These innovative companies and partners play a key role in stimulating economic development – helping our state and nation move forward. We are pleased that the services and support provided to Florida’s small businesses by our Florida SBDC professionals in Orlando are acknowledged in this important way.”

National Small Business Week is proclaimed by the President of the United States to recognize the critical contributions made by America’s small businesses and entrepreneurs to our economy. This year’s week-long celebration is scheduled to run May 12 – 16 with events being held in multiple cities from coast-to-coast that are designed to help small businesses start, grow and succeed. The week’s events culminate in Washington, DC, where the national winner will be announced.

— FSBDC —

About the FSBDC at UCF

With its main office in the National Entrepreneur Center located at the Fashion Square Mall in Orlando, the SBDC at the University of Central Florida (FSBDC at UCF) is part of the UCF Office of Research & Commercialization and the Florida SBDC Network (FSBDC Network). THE FSBDC at UCF provides business seminars and no-cost, one-on-one business consultation to emerging and established businesses. The FSBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains 10 service centers across Central Florida.

In 2012, the FSBDC at UCF served almost 6500 entrepreneurs and small business owners through consulting and training, resulting in 9,961 Central Florida jobs created, retained or saved; $1.3 billion in sales growth; $50.4 million in capital formation; $104.6 million in government contract awards; and 108 new businesses started.

About the FSBDC Network

The FSBDC at UCF is a member of the Florida SBDC Network, a statewide service network funded in part through cooperative agreements with the U.S. Small Business Administration, Defense Logistics Agency, State of Florida and other private and public partners. The Florida SBDC Network is hosted by the University of West Florida and is nationally accredited by the Association of SBDCs. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

For over 35 years, the FSBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state. The FSBDC Network is a statewide service system of 41 centers with 60 outreach locations, including the FSBDC at UCF.

In 2012, the Florida SBDCs served approximately 38,000 entrepreneurs and small business owners through consulting and training, resulting in 47,845 jobs created, retained and saved; $6.3 billion in sales growth; $235.2 million in capital accessed; $588.4 million in government contract awards; and 744 new businesses started. And, for every $1 of Florida public and private sector investment in the FSBDC programing 2012, $40 was returned to the state in tax revenue

FSBDC at UCF | 3201 E. Colonial Drive | Orlando, FL 32801 | p 407.420.4850 | f 407.420.4862
sbdc@bus.ucf.edu | www.sbdcorlando.com