Florida SBDC at the University of Central Florida
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    • About the FSBDC at UCF
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Our Consultants

Eunice Choi, Regional Director
EChoi@ucf.edu

  • Areas of Consulting: Financing, Loan Preparation, Business Valuation/Acquisition, Accounting, Taxes, SBIR/STTR Grants, Business Planning, Financial Analysis, Cost Control, Inventory Control, Export Financing
  • Education: MA, French, University of Michigan; MS, Accounting, University of Texas at Dallas

Jessica Ali, Program Manager – Small Business Institute, Consultant
Jessica.Ali@ucf.edu

  • Areas of Consulting: Human Resources (Recruitment, Retention, Employee Relations and Engagement, Organizational Development, Performance Management, Change Management), Strategic Planning, Leadership Development
  • Education: Master of Human Resources , Rollins College
  • Certifications: DiSC and 12 Driving Forces

Jairo Batista, Marketing Director, Consultant
Jairo.Batista@ucf.edu

  • Areas of Consulting: Digital Marketing, Search Engine Optimization, Market Research, Marketing, Technology
  • Education: MBA, University of Central Florida; BSBA, Marketing Concentration, Florida Agricultural & Mechanical University
  • Certifications: Google Analytics; HubSpot Inbound Marketing; Cornell University, Marketing Strategy; Cornell University, Data Driven Marketing; Cornell University, Project Management; Google Project Management; ProfitMastery

John Hickle, Consultant
John.Hickle@ucf.edu

  • Areas of Consulting: Access to Capital, Loan Packaging, Business Valuation & Acquisition, Real Estate Lending, Accounting, Cash Flow Analysis, Business Management
  • Education:  MBA, (Finance and Marketing) Harvard Business School; BS (Agricultural Economics) University of Missouri;
  • Certification: Certified Exit Planning Advisor (CEPA); ProfitMastery

Jean Hill, Consultant
Jean.Hill@ucf.edu  

  • Areas of Consulting: Government Contracting
  • Education:  BS Marketing, University of Alabama – Birmingham
  • Certification: Certified Procurement Professional (CPP)

Margaret Incandela, Consultant
Margaret.Incandela@ucf.edu

  • Areas of Consulting: Access to Capital, Loan Packaging, Business Valuation & Acquisition, Accounting, Cash Flow Analysis, Business Management
  • Education:  BSBA, the University of Texas San Antonio

Jill Kaufman, Associate Director, Program Manager-Advisory Board Council
Jill.Kaufman@ucf.edu

  • Areas of Consulting: Marketing, Public Relations, Communications, Advertising, Sales, Market Research & Development, Business Development, Human Resources, Customer Service, Organizational Development
  • Education: MBA, Raj Soin College of Business, Wright State University, Dayton, Ohio; BA, Anthropology, Wesleyan University, Middletown, Connecticut

Elly Membreno, Florida APEX Accelerator Consultant
Elly.Membreno@ucf.edu

  • Areas of Consulting: Expertise in Government Contracting, Business Planning, Business Model Canvas, Start-Ups, Business Development, Human Resources, and Business Management
  • Education: MAttorney at Law, Juris Doctor (JD), University of Honduras; Legal Studies, Universidad de Salamanca, Spain
  • Certifiations: Credit and Lending Specialist, Profit Mastery, SHRM-Certified Professional (SHRM-CP); Certified Procurement Professional (CPP) – in progress.

Michael Oppenheim, Consultant
Michael.Oppenheim@ucf.edu

  • Areas of Consulting: Financing, Loan Preparation, Business Valuation/Acquisition, Business Planning, Financial Analysis, Cost Control, Inventory Control, Process Management, Sales Leadership
  • Education: MBA, Business Administration, University of Tampa; BS, Business Management, University of Tampa

Sharon Smith, Consultant
Sharon.Smith2@ucf.edu

  • Areas of Consulting: Sales, Marketing, Operations, Market Research & Development, Strategy & Business Planning, Branding, Public Relations, Marketing Communications and Organizational Development
  • Education: BA, Marketing and Management, Florida State University

Steve South, Associate Director, APEX Accelerator Manager
Steve.South@ucf.edu

  • Areas of Consulting: Government Contracting, Procurement, Marketing to the Government, Strategic Planning, Supply Chain/Logistics, Human Resources
  • Education: BSBA (marketing), Duquesne University; MBA (finance), University of Pittsburgh
  • Certifications: Certified Business Coach (PBCA), Certified CVE Counselor (Veteran’s Administration), Certified Procurement Professional (CPP)

Hal Thayer, Associate Director, Program Manager-CEO XChange
HThayer@ucf.edu

  • Areas of Consulting: Marketing, Branding, Communications, Public Relations, Market Research, Business Strategy and Planning, Franchising
  • Education: MBA, Marketing and Finance, Columbia Business School, Columbia University; BA, English, Amherst College
  • Certifications: Certified Career Coach, Six Sigma Green Belt

Service Centers

Trecia Arrington, Director – Daytona State College
Trecia.Arrington@daytonastate.edu

  • Areas of Consulting: Strategic Planning, Business Growth Strategies, Banking & Lending, Executive Management & Leadership, Staff Training & Development, Sales & Marketing, Branding, Digital Marketing, Search Engine Optimization, Communications, Public Relations, Business Development, Organizational Development, Vendor Management and Operational Efficiencies.
  • Education: MBA Entrepreneurial Studies and Innovative Practices and BS in Executive Business Management from Bay Path University

Robin Braswell, Director- Eastern Florida State College
braswellr@easternflorida.edu

  • Areas of Consulting: Business Start-up, Business Planning, Sales & Marketing, Strategic Planning, Business Development, Recruiting/ Hiring, Human Resources
  • Education: BA, Business Administration, ISA Accredited Personal Property Appraiser
  • Certifications: DHS SBIR

Maria Cevallos, Consultant – Osceola County
Maria.Cevallos@ucf.edu

  • Areas of Consulting:  Business Planning, Market Entry, Business Strategy, Growth Strategy, Financial Analysis, Cost Control, International Businesses, Business Valuation, Marketing and Communication
  • Education:  BBA in Business Administration and Finance, Bernard Baruch College (City University, New York); MBA in Finance, Business Strategy, and Entrepreneurship, New York University (NYU)

John Doramus, Consultant – Lake County
John.Doramus@ucf.edu

  • Areas of Consulting: Financial Analysis, Cash Flow, corporate & personal taxes, Profit Maximization, Accounting, Quick Books, Asset planning, Contracts Management, Pro Forma preparations and review. Products & Services pricing.  Break Even analysis, Specialized Financing Alternatives, Cost analysis, Gross Margin Reviews.
  • Education: BBA Idaho State University,
  • Certifications: CPA, Certified Quick Books ProAdvisor.

Tina Lange, Consultant – Palm Bay
Tina.Lange@ucf.edu

  • Areas of Consulting: Marketing Planning, Public Relations/Customer Communications, Business Formation & Management, Strategic Planning, Media Training, Content Creation, Real Estate Acquisition
  • Education: BA Communications, University of Colorado, Boulder
  • Certification: Accredited in Public Relations, Florida Real Estate Broker

Jamie Mead, Area Manager and Consultant – Sumter County
Jamie.Mead@ucf.edu

  • Areas of Consulting: New Business Start-up and Growth Stage Development, Business Plan Development, Loan Preparation, Market Research, Customer Service, Operations, and Leadership Development.
  • Education: BA, Business Administration and Management, Summa Cum Laude, University of Central Florida.

Jose Molfino, Area Manager and Consultant – Lake County
Jose.Molfino@ucf.edu

  • Areas of Consulting: Business Strategy, Financial Analysis, Business Valuations and Acquisitions, Financing, Business Planning, Cash Flow Analysis and Projections, Accounting, Cost Control, Manufacturing Operations and Cost Accounting, Process Improvement
  • Education: MBA, Pamplin College of Business, Virginia Tech; BSE Industrial Engineering, University of Lima.
  • Certifications: Lean Six Sigma Black Belt

Rafael E. M. Pratts, Area Manager – Kissimmee, CeM, CGBP
rpratts@ucf.edu

  • Areas of Consulting: Digital Marketing, International Business, Business Development, Business Plan Strategy and Development, Business Start-Up, and Multimedia Design
  • Education: MBA, Marketing, Regent University; BBA, International Business, Florida International University
  • Certifications: Certified e-Marketer, Certified Global Business Professional

Jessica Rosario-Fortis, Director – Seminole State College
rosarioj@seminolestate.edu

  • Areas of Consulting:  Business Strategy, Operational Efficiency, Business Planning, Leadership Development, Systems and Process Optimization, Marketing, Bilingual – English and Spanish
  • Education: BS, Business Administration and Management, SUNY Empire State College
  • Certifications: Certified Executive Coach – iPEC (Leadership & Performance); WBENC Certified; State of Florida OSD Certified; Goldman Sachs 10,000 Small Businesses; Cornell University Women’s Entrepreneurship; Hispanic Chamber of Metro Orlando’s Supplier Diversity Capacity Building Program

Events & News

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Florida SBDC Network

The Florida SBDC at the University of Central Florida is a member of the Florida SBDC Network, a statewide partnership program nationally accredited by the Association of America’s SBDCs and funded in part by the U.S. Small Business Administration, Department of Defense, State of Florida and other private and public partners, with the University of West Florida serving as the network’s headquarters. Full funding disclosureavailable at www.floridasbdc.org/ funding-disclosures/. Florida SBDC services are extended to the public on a nondiscriminatory basis. Language assistance services are available for limited English proficient individuals.

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    Regional Headquarters

    Florida SBDC at UCF
    3201 E. Colonial Drive, Suite A-20
    Orlando, FL 32803


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    (Located in the National Entrepreneur Center at the Orlando Fashion Square Mall)

    P: 407-420-4850
    F: 407-420-4862

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