Alex Aviles; Pauline Davis; Dealer Service Alternative;

European Car Care Specialist Dealer Service Alternative Growing With Assistance from the FSBDC at UCF

February 8, 2017


Contact: Hal Thayer, Communications Director, FSBDC at UCF, 407.420.4850 or

Orlando, FL – Dealer Service Alternative is a European car owner’s dream come true. It services, repairs and maintains all makes and models of vehicles but specializes in European cars, especially Mercedes, BMW and Audi. Owner Alex Aviles prides himself in offering his clients and their vehicles a dealership-level experience at fair prices. Aviles motto is “dealer quality service at friendly prices.”

When he founded and launched Dealer Service Alternative, Aviles’ had a lot of ideas about the direction he wanted to take his company. But before he started investing his money, he wanted to make sure he was on the right path. That’s when a friend suggested he visit the Florida SBDC at UCF for a no-cost consultation with one of their expert consultants.

“When I started my company, I knew I could be a top technician and manager. But there were a lot of business matters I was not trained in at the dealership where I came from. Issues like licensing, procurement and leases were all unfamiliar to me,” remarked Aviles.

It was at the FSBDC that Aviles met Pauline Davis, a consultant specializing in finance and business accounting. “I went in with the original idea that I would buy an existing business. But Pauline Davis showed me a different approach, one that wouldn’t require so much funding. So I purchased some equipment, got some leads and partnered with another company to share space in our building,” Aviles says.

“The FSBDC helped me to figure out all the ‘ins’ and ‘outs’ of business that I had no idea about,” continued Aviles. Working with Davis and other FSBDC consultants, Dealer Service Alternative moved to a better location, upgraded their website and implemented an internet marketing campaign that was tailored to Aviles’ needs and his budget.

“Between implementing my online marketing campaign in stages, my wife joining the company to manage the finances and the help I received from the FSBDC, we have pretty much doubled the size of our business in the past year,” Aviles noted. “Now we’ve outgrown our space and I’m looking forward to expanding into a new location with all the convenience and comfort of a dealership, only not so fancy or expensive for my customers. I want a showplace that is a reflection of how well we treat our clients’ babies, err, vehicles,” concluded Aviles with a smile.

“My experience with the FSBDC at UCF has been nothing but great,” Aviles says. “They’ve always had answers to my questions, and if they didn’t, they found the answer. It’s an amazing set of resources they have over there – all under one roof. They are like a business encyclopedia…the business Google. I say ‘Thank You’ for all you’ve done, Ms. Davis and FSBDC.”


About the FSBDC at UCF

With its main office in the National Entrepreneur Center located at the Fashion Square Mall in Orlando, the Florida SBDC at the University of Central Florida (FSBDC at UCF) is part of the UCF Office of Research & Commercialization and the Florida SBDC Network (FSBDC Network). THE FSBDC at UCF provides business seminars and no-cost, one-on-one business consultation to emerging and established businesses. The FSBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains 10 service centers across Central Florida.

In 2015, the FSBDC at UCF served almost 7,000 entrepreneurs in Central Florida through consulting and training, resulting in more than 7,300 jobs created, retained or saved; $990 million in sales growth; $74.4 million in capital formation; $101.7 million in government contract awards; and 111 new businesses started.

About the FSBDC Network

The FSBDC at UCF is a member of the Florida SBDC Network, a statewide service network funded in part through cooperative agreements with the U.S. Small Business Administration, Defense Logistics Agency, State of Florida and other private and public partners. The Florida SBDC Network is hosted by the University of West Florida and is nationally accredited by the Association of SBDCs. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.

For over 35 years, the FSBDC Network has nourished a statewide partnership between higher education and economic development organizations, dedicated to providing emerging and established business owners with management and technical assistance, enabling overall growth and increased profitability for the businesses and economic prosperity for the state. The FSBDC Network is a statewide service system of 41 centers with 60 outreach locations, including the FSBDC at UCF.

In 2015, the Florida SBDCs served almost 45,500 entrepreneurs and small business owners through consulting and training, resulting in 217,849 jobs created, retained or saved; $29.3 billion in sales growth; $947.4 million in capital accessed; $2.1 billion in government contract awards; and 3,857 new businesses started.

FSBDC at UCF | 3201 E. Colonial Drive | Orlando, FL 32801 | p 407.420.4850 | f 407.420.4862 |