FSBDC, UCF, Business Consulting

Kings Service Solutions Gains From SBDC at UCF’s Advisory Board Council

imageBecomes a Local Job Creation Success Story

April 9, 2013


Contact: Hal Thayer, Communications Director, SBDC at UCF, 407.420.4850 or hthayer@bus.ucf.edu

Orlando, FL – In late 2009 President Yanet Herrero and Vice President Arnaldo Herrero of Kings Service Solutions, a fast growing Central Florida building maintenance company,  first approached the Small Business Development Center at UCF (SBDC at UCF) Advisory Board Council Program Manager Jill Kaufman about their interest in becoming a client of the program.  At their first meeting, Arnaldo laid out his goal, “We want to begin taking the proper steps to become your next success story.”

It took them just three years to achieve this milestone.  In that time their janitorial and commercial maintenance company has made a dramatic transformation and experienced extraordinary growth.  According to Yanet, “I felt the SBDC at UCF was the right organization to pair up with to set our company’s vision on the right course.   I wanted to assess the strengths and weaknesses of the company and have access to experts’ knowledge and ideas to develop our organization.”

In 2010, Kings Service Solutions (KSS) was accepted into the SBDC at UCF’s Advisory Board Council (ABC) program and an advisory board was formed to address the company’s needs.  Experts in human resources, accounting, strategic marketing, business development and law comprised their board.   “We had the best of the best on our advisory board team,” remarked Yanet.

Kings Service Solutions acted immediately on what they learned from their advisory board. The board helped them put in place an organizational structure, systems and processes to better manage the company and facilitate their growth.  “We learned how to make the organization’s mission and vision come alive and become part of the company culture,” explained Yanet.  Among the biggest benefits coming out of the board’s recommendations included improved financial management, HR policies, quality control and risk management.   “I started with an idea for what my business could be and by the end of the term in the ABC program it was so much more than I expected,” said Yanet.  “The Advisory Board Council program gave me the tools to attain what I wanted for our company.”

Beginning with the simple idea of providing high quality and reliable commercial cleaning and facility maintenance services, KSS has grown to serve industry leading companies throughout the state of Florida such as Trustco Bank, Florida’s Blood Centers, and Lamm and Company Partners.   KSS has instituted innovative business processes and the latest janitorial management software to increase their organization’s efficiency and quality control.  In fact, KSS was recently chosen to be featured by MSNBC in a television segment on how technology is helping small companies.

When KSS became a client of the Advisory Board Council in early 2010, the firm had a staff of 6 full time and 37 part time employees and leased a 1,700 sq. ft. office.  Just three years later KSS has grown to be a company of 87 full time and 162 part time employees.  Annual revenue jumped 270% from 2010 to 2012 and the company now owns its 3,500 sq. ft. office and warehouse suite.   Importantly, Arnaldo and Yanet also strongly believe in giving back to the community and KSS is a devoted supporter of a number of worthy organizations such as Boys and Girls Clubs of Central Florida.

On the strength of its founders’ determination and the external assistance they were savvy enough to bring in, including from SBDC at UCF’s Advisory Board Council program, Kings Service Solutions is now that “next success story”  that they wanted to be. “I would recommend the Advisory Board Council to any entrepreneur that is ready to realize their vision,” remarked Yanet.  “The process will transform your business culture and inevitably your business success.”


With its main office in the National Entrepreneur Center (formerly the Disney Entrepreneur Center) now located at the Fashion Square Mall in Orlando, the Small Business Development Center at the University of Central Florida (SBDC at UCF) is part of the UCF College of Business Administration and the Florida Small Business Development Center Network, providing business seminars and no-cost, one-on-one business consultation to small business owners. The SBDC at UCF serves an eight-county area that includes Brevard, Flagler, Lake, Orange, Osceola, Seminole, Sumter, and Volusia counties and maintains seven satellite service centers. In 2011, the SBDC at UCF helped entrepreneurs create or retain 1,517 jobs, win contract awards worth $28.9 million, acquire $17.7 million in capital formation, and increase sales by $51.9 million. The SBDC at UCF is funded in part through a cooperative agreement with the U.S. Small Business Administration.

SBDC at UCF | 3201 E. Colonial Drive | Orlando, FL 32801 | p 407.420.4850 | f 407.420.4862
sbdc@bus.ucf.edu | www.sbdcorlando.com