Florida SBDC at UCF

Freeway International Logistics

“Big business starts small” is an aphorism taken to heart by many when launching a new venture. As aspiring entrepreneurs grapple with the challenges and risks of starting a new business, starting strong with as much information and support as possible is always a critical best practice.

That is why, in 2018, Erik Sharpee first connected with the Florida Small Business Development Center at the University of Central Florida (FSBDC at UCF) for assistance with opening his new business, Freeway International Logistics LLC, a third-party transportation logistics provider that helps move products around the country and around the globe.

Sharpee is not a novice in the third-party logistics arena; he had been doing it for 25 years while working for world-class companies. He learned that there is only one thing that’s important in the world of transportation logistics: everything. Because the industry is dependent on both shippers and carriers, Sharpee knew there was opportunity in building a business focused on being fair to both and “trying to do the right thing,” as he likes to say, in all aspects of a transaction.

“What are the steps to starting a business?” he asked himself. That is when he turned to the FSBDC at UCF and its consultant Chuck Wheeler. “I’ve been doing this business my whole life,” Sharpee recalls. “But I didn’t have any experience getting into business, any knowledge about the state requirements, the taxes and fees, the right steps to take. It all seemed overwhelming. So, I got in with the FSBDC and Chuck was super helpful.”

Taking advantage of the FSBDC’s no-cost, expert consulting services, business training, and seminars, Sharpee moved ahead with launching his venture. “It turns out it’s not as scary if you know what you’re doing,” he continued. “Sometimes the best thing you can do, if you’re not sure about what you’re doing, is to find someone who does. And Chuck was that man for us.”

“I would absolutely advise an entrepreneur or small business owner to go to the FSBDC,” Sharpee says now. “The truth is: you don’t know what you don’t know. The FSBDC has been a valuable resource in answering all our questions and helping us understand the pitfalls of our starting a business.”

“I don’t think we’re inventing anything unique at our company. But what we do have is a group of good people who care about what they do, who have relationships with our customers, and we share a commitment to always try to do the right thing,” Sharpee says.

And doing the “right thing” seems to be working for Freeway International Logistics. They have grown from two employees and $25,000 in monthly revenues at the start to 19 employees and $13 million in annual revenue today.

“If I had to use one word to describe the FSBDC and what it does for you, it would be ‘empowering’ because they empowered me to have the belief that I could start something and get it on the right path while having someone to turn to if I had questions,” concluded Sharpee. “Going from $25,000 to $13 million in 2 years is pretty good.”

For more information about Freeway International Logistics, please visit https://www.freewaylogs.com/ .

AceApplications

As almost every entrepreneur or small business owner will tell you, building a growing business takes focus and accountability. They will also tell you that they are sometimes inundated with new challenges that pull them away from addressing the key issues that contribute to long term success. It was when Courtney Powell, President and founder of AceApplications, LLC felt caught in that snare that he turned to the Florida SBDC at the University of Central Florida (FSBDC at UCF) for assistance.

AceApplications is a technology solutions provider for businesses, schools, and government agencies delivering custom software and web development, cloud applications, business consulting and technology solutions. What makes Powell and his team at AceApplications unique is their core background as engineers who are able to design and build customized IT solutions tailored to their clients’ needs. “Our motto – ‘Technology Solutions for Business Success’ – is our mission for our clients,” states Powell.

As strong as Powell’s commitment is to client success, so too is his desire to build a successful long-term enterprise. To achieve this, however, he felt he needed help. “Early on I recognized that, to grow my business to the level I wanted, I couldn’t do it alone,” he recalls today.

“I’m an engineer. I don’t come from a family of entrepreneurs. Almost everything I’ve done I had to learn on the job or do it solo,” Powell continued. “So I sought assistance from the FSBDC. I tapped into their folks and many services. They helped with all the areas that are important to growing a business: marketing, accounting, operations management, and sales.”

FSBDC services and programs that benefited AceApplications included its no-cost, expert consulting; business training; specialty programs for growing second stage companies like the Advisory Board Council and Small Business Institute®; and the FSBDC’s government contracting affiliate, the Procurement Technical Assistance Center (PTAC.)

“My experience with the FSBDC has been great. It’s been wonderful,” says Powell now. “Like a lot of entrepreneurs, I had a bad habit of working ‘in’ the business, and not ‘on’ the business.  They showed me how to step back from the day-to-day and think about the long term. The FSBDC, and especially my consultant Pauline Davis, helped me to ‘keep it real’ and look at the business from a practical standpoint such as managing cash flow, price setting, measuring profitability, walking away when the margins weren’t there.”

“I would highly recommend working with the FSBDC to any entrepreneur or small business owner. A new level of focus and accountability is one of the things that came out my work with the FSBDC, and it’s made a big difference in my business. We’ve increased in size; added employees; and won some new, long-term government contracts. And we are on the cusp of exciting new opportunities in the smart city/smart transportation infrastructure/smart car world,” concluded Powell.

Importantly, it was on the strength of his accomplishments resulting from his evolved focus and accountability that Powell was named the U. S. Small Business Administration 2019 North Florida District and State of Florida Minority-Owned Business Person of the Year last year.

For more information about AceApplications, please visit www.aceapplicatons.com  or call (877) 499-2231 x101.

Fix-It Accounting

Building a successful small business and managing its development is not easy, whether there is a pandemic or not. Finding advisors, mentors or others who have dealt with or can assist with the challenges inherent in growing a business can be equally as difficult. Fortunately, there are excellent options for business guidance and assistance available in Central Florida, which is what Nancy Benet, president of Fix-it Accounting, Inc., found at the Florida Small Business Development Center at Daytona State College (FSBDC at DSC), a sub-center of the Florida SBDC at the University of Central Florida.

Fix-it Accounting serves a state-wide client base, specializing in IRS problem resolution in addition to offering bookkeeping and tax preparation services. “We are all about solving our client’s problems,” says Benet. “Resolving issues with the IRS is like solving a puzzle by putting all the pieces together. And that’s what we do. We help our clients get things right and put themselves back into good standing with the IRS.”

Like all business owners, Nancy Benet wanted Fix-It Accounting to be successful and has ambitions to make it a national firm. She also recognized it is harder to achieve those goals if you go it alone. “All great athletes have a coach. And every business owner who wants to be successful needs one too“ Benet states. “Along with leveraging their consulting, training, and market research resources, I sought out assistance from the SBDC to connect with other entrepreneurs and business owners through the FSBDC at DSC’s Growth XChange.”

The Growth XChange offers a confidential setting on a monthly basis for business owners to discuss vital business issues, opportunities, and trends with a group of peers.  By engaging in collaborative thinking, learning from subject matter experts and group problem solving, business owners are able to lead their companies more effectively to the second stage.

“The Growth XChange is a group of small business owners and entrepreneurs just like me,” continued Benet. “I’ve really benefited from it. It’s just blossomed. I’ve gotten a lot of help, a lot of peer-to-peer coaching. I really wish I’d done this years ago because I think I’d be a lot further along now.”

In addition to the Growth XChange, Benet has taken advantage of the FSBDC’s no-cost consulting and market research resources, working directly with the FSBDC at DSC’s Director Tom Daly. “Working with Tom and the SBDC has really allowed me to expand my business,” says Benet. “To have access to those services and that sort of expertise has been just amazing.”

“Since joining the Growth XChange and starting with the FSBDC, I have been able to achieve a lot of growth – about 40% per year – without expanding my team,“ Benet concluded. “We were also able to obtain funding to purchase a 11,000 sq. ft. office complex that will be our new headquarters. I don’t think I would have had the confidence and certainly wouldn’t have had the access to the right people to help me do it without the Small Business Development Center at Daytona State College.”

For information about Fix-It Accounting, please visit www.fixitaccounting.com.

Warehouse Equipment & Supply

Building your own business can be a monumental undertaking, even if you have had previous success in your industry. And the degree of difficulty increases dramatically when you are a woman whose new company operates in a historically male-dominated world. It’s time like these when business assistance can help, and why Linsy Di Pietro, founder and owner of Warehouse Equipment and Supply, Inc (WES), turned to the Florida Small Business Development Center at the University of Central Florida (FSBDC at UCF) and its Kissimmee/Osceola County office for help.

Warehouse Equipment and Supply is in the business of providing material handling and storage racking systems. Di Pietro and her company have as their primary objective to provide customers with quality products at competitive prices, and with service they can depend on. WES offers a full range of warehouse solutions, products, and services including: Racking Systems, shelving, material handling equipment; Forklift and lift equipment, rolling ladders, pallet jacks, safety accessories for racks, forklifts and warehouses, dock equipment, and more. WES also assists in planning additions to a customer’s present racking system with the right equipment or fixtures to blend in for maximum efficiency.

While today WES is a full service and fast-growing company, there were struggles in its early days. After parting ways with a former partner who is now a competitor, Di Pietro knew what she wanted to make happen but was not sure how to do it. “When I originally came to the Florida SBDC, I was kind of lost on where to go, on what direction to follow, about how to help my business grow,” Di Pietro recalls.

“At the SBDC, I found a lot of valuable information and guidance,” she continued. “Their workshops and training, and expert no-cost consulting has helped me bring my business to where it is today.” In fact, FSBDC’s consultant Elly Membreno from its Kissimmee/Osceola County Office assisted her with establishing her business guidelines; obtaining insurance and permitting references; budgeting and finance; hiring and payroll; creating business contracts; and, most recently, marketing, ecommerce, and social media.

“My experience working with the FSBDC has been amazing,” states Di Pietro. “Since I started working with them, I have seen big changes in my business. They encouraged my commitment to great customer service, so I have happy customers and WES’s reputation is strong with many Google Five Star reviews. We have earned an exclusive relationship and become the main distributor of a leading pallet manufacturer. And we have grown so fast that we have already had to move to a larger location. Best of all, not only are we profitable, but we have tripled our gross sales.”

“And all of this is thanks to the SBDC,” concluded Di Pietro, “because of the way they helped, the way they supported me, the way they allowed me to see how important it was to be serious and focused on my business. If you have the opportunity to work with the SBDC, I can tell you: do not lose that opportunity!”

For more information about Warehouse Equipment & Supply, please visit https://www.warehousequipment.com/  or email at Linsy@wesracks.com or call 321-216-7032.

FSBDC at UCF, University of Central Florida, Small Business Assistance

Control Engineering Group

Buying a business and shifting from the role of employee to business owner is a transformational experience – and not an easy one, at that. Add putting that business back into a growth mode and you will have an idea of the challenges Carlos Rivera, owner of Control Engineering Group (CEG), faced when he purchased the company in 2017. Fortunately, Rivera had the Florida Small Business Development Center at Seminole State College (FSBDC at SSC), a sub-center of the FSBDC at UCF, to turn to for guidance and the tools he would need for a successful transition.

Control Engineering Group is a state-certified, full-service electrical contractor providing electrical work to commercial and industrial new construction and renovation projects. CEG also offers control panel design, service, and installation for specialized industries, with proven expertise in the agriculture and farming sectors, and is a Service Disabled Veteran Owned Small Business (SDVOSB).

“It’s the quality of our work and the quality of our employees that sets us apart,” says Rivera. “We adhere to higher standards, and take care of both our customers and our employees like they are family.”

Rivera left a division manager role at a large, locally-owned electrical contractor when he purchased CEG, which had been in business for more than 30 years when he took ownership but had stagnated during and after the Great Recession.  “I did everything at the previous company, except be an owner,” recalls Rivera. “And I had never bought a company before. When I did, I wanted to make sure I had solid advice about what to expect, what to look out for and how to negotiate the purchase. That’s when I contacted the FSBDC.”

At the FSBDC, Rivera took advantage of a variety of services, initially its no-cost, expert business consulting and then later its government contracting (through its affiliate, the Procurement Technical Assistance Center) and Advisory Board Council programs. “The SBDC opened my eyes to a lot of the nuances of getting into a business, and then of running one,” Rivera says. “There’s a lot of things involved that people don’t realize. It’s not just putting your name on the door and turning on the lights. There’s a lot more to it.”

“The FSBDC let me know what to look for, things I should be doing to get off to a good start. They helped me fill the gaps,” Rivera continued. “What really helped me was that they guided me in becoming a little more professional in how we presented ourselves, in our marketing, in our contracts and with our most important resource: our people.”

“Everything about working with the SBDC has been positive, to be honest with you,” concluded Rivera. “Their consulting helped me through the due diligence and purchase of my company; their PTAC group helped guide us through getting our veteran certification; and their Advisory Board is helping me right now be a better, smarter and more effective business owner. It’s only been three years, and we’re already a multi-million dollar revenue company.”

For information about Control Engineering Group, please visit https://control-eng.com/.

IRI; Innovative Routines International

Innovative Routines International (IRI)

Successful business owners seize opportunities when they see them. Even more successful business owners anticipate those opportunities and take steps in advance to prepare their companies to maximize the growth that can be achieved from changing markets and customer requirements.

David Friedland, as a business leader at Innovative Routines International, Inc. (IRI, Inc.), has identified several emerging market opportunities for his company. He turned to the Florida SBDC at Eastern Florida State College (FSBDC at EFSC) for operational advice that would better support IRI’s expansion path.

IRI is a long-running software development company –often called an independent software vendor (ISV) –that specializes in technologies for fast data management and data-centric security for customers around the world, large and small, across multiple industries. Management of big data and the protection of sensitive information are fast-growing segments of the software industry. IRI has been working to capture some of that growth as those segments mature and further evolve.

“We saw the chance to grow more rapidly amid industry changes and the resulting opportunities we’ve encountered,” recalls Friedland. “We were moving beyond one or two core products to a broader data management platform and richer product line offering.  We saw the FSBDC and its strategic consulting as a source of new knowledge that would help us scale better and modernize more of our internal processes.”

Working with Florida SBDC at EFSC sub-center Director Martin Duffy, Friedland and IRI sales director Lisa Mangino set to work in the areas that IRI wanted help in, including sales forecasting, pipeline management, customer marketing, and the streamlining of internal customer handling and financial reporting procedures. They took advantage of the FSBDC’s training seminars, consulting services, and market research tools to leverage existing IRI capabilities in the enterprise software business while adding fresh perspectives and approaches.

“It has been very positive working with the FSBDC,” says Mangino. “It confirmed that some of the things we were doing were right on the money, and highlighted others needing change or enhancement.”

Various FSBDC service strategies worked to IRI’s advantage. The FSBDC’s team approach to seminars brought together partners from the Small Business Administration and local professionals that helped IRI connect with SEO and digital marketing experts. Monthly accountability meetings with FSBDC consultant Duffy served to keep the company on track and build momentum.

“The proof is in the pudding,’ Friedland continued. “Business is up significantly, nearing 30 percent over last year. It’s significant. We credit the FSBDC for not only fattening our pipeline but also helping us manage it more efficiently.  We are now able to pursue the opportunities we have in front of us with more vigor and intelligence.”

“There’s always room to improve and get better,” Friedland states. “If you’re not learning, you’re falling behind. I’d tell any business owner to see the FSBDC if you want to grow, regardless of your current size or track. Just keep an open mind.

For information about Innovative Routines International, please visit www.iri.com/.

Felipe Barreto

Digital Battlegrounds

Being the first into a market can present risks for an entrepreneur, but it can also be a huge opportunity that offers significant competitive advantages. Those risks can be managed, however, if you are bringing in a business that has proven successful across the U.S. and the world. The major challenge is speed: can you set up and open your business before anyone else beats you to the punch? That’s the challenge that Felipe Barreto faced when he turned to the Florida Small Business Development Center at the University of Central Florida (FSBDC at UCF) for assistance.

Barreto’s vision was to be the first to bring an eSport videogaming arena and teaching academy to Orlando. Playing videogames and participating in eSports tournaments is a major entertainment option worldwide, but there are limits to how much fun can be had playing at home. Having a social presence along with interactivity brings another range of intensity, emotions and competitiveness to gamers.

Add to that an academy where participants – from novices to experts – can receive coaching and training to improve their game, and even become professionals. Teams and tournaments, supported by major sponsors, awarded over $45 million in prizes in 2018 alone to professional gamers. This is a big business and it’s growing.

And so Barreto invented his new business, Digital Battlegrounds. He’d done extensive industry research, engaged in detailed business planning and attracted investors and the necessary capital. Now it was time to open his center and he came to the FSBDC for help.

“I knew that I needed local expertise,” Barreto recalls, “about how to set up a business, how to lease a space, how to hire people. It was clear to me that if I did it on my own, I would waste time, money and wouldn’t do it as well as I would if I had help.”

At the FSBDC, he worked with consultant Lisa Reineck who assembled a team of colleagues with specialized expertise in HR, marketing and business set up, including Jessica Ali, Chuck Wheeler and Jairo Batista.  Together they assisted the client with finding a location; reviewing the lease; store design and layout; obtaining permits, licenses and inspections; establishing a hiring plan; and multiple marketing planning issues.

“Everything I asked for, there was someone there who knows about it, or they could refer me to someone who did,” says Barreto. “Working with the FSBDC was very easy, very fast, very effective, and the input I received was very hands on and practical. They were my ‘go to’; when I had a question or needed help, I’d go to them and they were always there for me. It has been great.”

Barreto achieved his goal: his is the first and only eSports arena and academy in Orlando. In less than three months, he had secured a lease, completed his buildout, installed equipment, and opened the doors for Digital Battlegrounds. And the company is living up to its motto: “Play. Learn. Win.” Gamers are gaming, receiving training at the academy and competing in tournaments, all with specially designed and supercharged gaming equipment, including 32 PC stations, 8 PlayStations and an MC booth for events.

For information about Digital Battlegrounds, please visit https://www.digitalbattlegrounds.gg/.

Andy St. Denis of Andy's Auto Service with Rafael Pratts of the Florida SBDC at UCF - Osceola

Andy’s Auto Service

For a small business owner, the first challenge is making sure you’re offering the best products or services in town. The second is delivering on that promise to your current customers. And the third is attracting new customers who can benefit from what your business has to offer.

Over the past 30 years Andy St. Denis, the owner and chief mechanic of Andy’s Auto Service, has established his full-service repair facility as the best there is in St. Cloud, FL and he has loyal customers to prove it. But it was that third challenge – attracting new customers in his rapidly growing and changing community – that prompted St. Denis to seek assistance from the Florida Small Business Development Center at the University of Central Florida (FSBDC at UCF) and its Kissimmee/Osceola County satellite office.

“We repair and maintain automobiles really well,” St. Denis says. “We have the most up-to-date training, technology, and equipment available, so our customers’ vehicles get the best service possible, maintained and repaired to the latest factory specifications. We make our customers happy and that’s the way we like it.”

St. Denis is also very involved in and cares deeply about his community. “It’s what makes us different from the franchises and big box stores out on the highway,” he says. “I am proud that Andy’s Auto Service is located in St. Cloud’s historic downtown district and to personally be part of the St. Cloud Citizens Foundation, the American Legion and other local organizations.”

However, just as he has made sure to have all the latest diagnostics tools, computerized repair manuals and trained technicians, St. Denis also wanted to make sure he was using the latest marketing tools to draw the younger new residents moving into his community. “I know how to repair cars but, as far as marketing the business, I was unfamiliar with the most recent strategies and activities, like web marketing for instance” St. Denis states. “That’s where my FSBDC consultant, Rafael Pratts, came in.”

In the beginning, St. Denis and Pratts met every few weeks, analyzing the company’s current marketing activities, trying different strategies, building a marketing plan. St. Denis also attended some of the FSBDC’s business seminars where he learned new approaches, heard how other business owners did things, and got new ideas.

“That’s what the FSBDC is great at: teaching old dogs new tricks,” recalls St. Denis. ”It showed me new things I could do that I wasn’t aware of. And they never aimed me in the wrong direction. I may not have always liked what I was hearing but sometimes you need to hear it. I know I did. And its all been a positive for my business. I see the results every day.”

“The FSBDC has helped me and Andy’s Auto Service greatly,’ continued St. Denis. “The seminars, the one-on-one consulting with Rafael, the market research have all made a difference. Since I started working with the FSBDC and began my marketing plan, I‘ve seen more incoming phone calls from potential new customers; I’ve seen an increase in returning customers; and I’ve seen my revenues improve by more than 25%. I would recommend the FSBDC highly, and I do to my friends and family.”

For information about Andy’s Auto Service, please visit https://andysautoservice.net/.

Ringer's More Than Mulch

Ringer’s More than Mulch Landscaping Supplies

Access to capital – whether it be securing a loan, finding an investor, or tapping into personal savings – is often named as the No. 1 challenge faced by entrepreneurs and small business owners. It is precisely the barrier that Brian Ringer and his mother Deb faced as they contemplated starting a landscaping supplies business in Leesburg, FL. and why they turned to the Florida Small Business Development Center at the University of Central Florida (FSBDC at UCF) – Lake County Office.

Ringer's More Than Mulch

Ringer’s More Than Mulch

Brian Ringer has almost 20 years of experience in the landscaping supply business and saw an opportunity to provide products to landscapers and homeowners in fast-growing Lake County.  Together with his mother, he registered Ringer’s More Than Mulch Landscaping Supplies with the intention of offering a large assortment of mulches, both decorative and commercial rock, and various soils and sands for all landscaping and gardening needs. All with an emphasis on fast, convenient and friendly customer service. “Thank You Very Mulch!” was (and now is) their motto.

Before they could open their doors, however, they needed to obtain funding. “We’d come to the FSBDC before to start a business but found we weren’t ready,” recalls Deb Ringer. ”But now we were ready and came back to them for assistance. And they started helping us the minute we walked in the door.”

“They asked us all the right questions and we had all the right answers,” Deb Ringer continued. “They told us we had a good idea and that they could help us get off the ground. We left that meeting with the confidence that we could do this, that we could start our business.”

FSBDC consultant and Lake County Area Manager Eddie Hill and program assistant Cesar Gomez laid out a plan with the Ringers, starting with preparation of a business plan. “They gave us an outline and we did a draft,” says Mrs. Ringer. “They reviewed it and we tweaked it. There were more drafts, more reviews and more tweaks. Then it was done, and we were ready.”

Once the business plan was completed, the FSBDC helped the Ringers find a bank who wanted to work with them and offered Small Business Administration (SBA) guaranteed loans. “We met with our banker, brought in our business plan that Eddie Hill had helped us write and it was accepted. The bank was astounded. They said they’d never seen a business plan put together so well” states Brian Ringer. “Our loan application was later approved and we were on our way.”

Ringer’s More Than Mulch Landscaping Supplies had their grand opening in early August and they are indeed on their way. Customers have been pleased with the family atmosphere, friendly service, and competitive prices. “We’re off to a great start,” says Brian.

“Our experience with the FSBDC was phenomenal,” concluded Brian Ringer. “These guys were on top of everything. They were always there for any question that we had. Actually, many times they knew the questions before we even asked them. Working with the FSBDC is a wise choice. They will take you in the right direction and show you where you need to go. We are forever grateful.”

For information about Ringer’s More than Mulch Landscaping Supplies, please visit https://ringers-more-than-mulch-landscaping.business.site/.

Eagle 6 Technical Services

Eagle 6 Technical Services, LLC

John Burns is an accomplished leader. He is a retired United States Army Colonel with a distinguished military career, including as a commander in combat. He built a successful IT consulting business after the Army. It was then he saw a government contracting opportunity he thought he could win. And win it he did.

But now what? Transforming from being a one-person consultancy to building a company with multiple employees that could service a multi-faceted government contract is a tall order. That’s when Burns turned to both the Florida Small Business Development Center at the University of Central Florida (FSBDC at UCF) and its government services partner organization, the Florida Procurement Technical Assistance Center at UCF (Florida PTAC at UCF).

“It was time to make a major pivot,” recalls Burns. “I needed help. I needed expertise on how I could scale up a company and identify the processes and systems necessary to do so. That’s when I sought out the FSBDC and PTAC. My consultant Steve South was superb. We laid out a game plan to get all the pieces I needed to have in place – employee hiring, insurance, worker’s comp, payroll, benefits – to jump start my business. Then I did it.”

Today, Burns’ company Eagle 6 Technical Services, LLC is a multi-million dollar Service Disabled Veteran Owned Small Business (SDVOSB) specializing in cybersecurity, command & control and logistics & maintenance systems. It is currently expanding into managed security services for the commercial health care sector as well as for government clients, and has broadened itself into being a full-fledged security integrator, providing physical security, information security and personal security solutions.

From the start, Burns has taken advantage of all that the FSBDC and PTAC have to offer, including the high value, no cost, expert business consulting he receives from South; business training seminars and workshops; and access to expansive market research resources. He went on to participate in two of the FSBDC’s Services for Leaders programs, the Advisory Board Council (ABC) and the Small Business Institute® (SBI®).

FSBDC at UCF’s Advisory Board Council is a no-cost board of experts providing advice and counsel to help businesses grow.  The FSBDC acts as a matchmaker, creating a customized board of volunteers selected to address the specific needs of the FSBDC client. The Small Business Institute® connects small businesses to the resources and management expertise of UCF’s College of Business Administration through consulting projects overseen by the FSBDC and performed by UCF MBA and other qualified business students.

“I wouldn’t be where I am today if it wasn’t for the help I received from the FSBDC over the past four years,“ concluded Burns. “They helped me put processes and systems in place where, as a small business, I could manage the cash flow that was critical to growing the company.”

“The results speak for themselves: we’ve increased revenues about 200% in the last three years; we’ve hired new employees and raised headcount; and we’ve expanded and won additional government and commercial work. Working with the FSBDC and PTAC has been an awesome experience for Eagle 6.”

For information about Eagle Six Technical Services, please visit https://eagle6usa.com/.